Privacy Policy

Effective Date: 18/10/2025

1. Introduction
Kasliwal Overseas (“we”, “us”, “our”) is committed to protecting the privacy and security of visitors to our website (kasliwaloverseas.com) and the information you share with us. This Privacy Policy explains how we collect, use, share, and protect personal data and non‑personal data, as well as your rights and choices in relation to that data.

By using our website or services, you agree to the practices described in this Policy.

2. Scope
This Policy applies to all users of the website, including prospective and actual customers, suppliers, partners, and other visitors who interact with our site or provide us personal information through any channel (online, email, phone, etc.).

3. What Information We Collect

We collect two types of information:

• Personal Information / Personally Identifiable Information (PII):
  This is information that identifies you or can be used to contact you. Examples include:

  • Name

  • Email address

  • Postal address

  • Phone number

  • Company name, designation

  • Billing / shipping address

  • Payment / transaction information (to the extent needed for order processing)

  • Any other information you voluntarily provide (e.g. in inquiry forms, contact us forms)

• Non‑Personal / Aggregate Information:
  This includes information that does not identify you personally. Examples:

  • IP address

  • Browser type, operating system

  • Website usage data (pages visited, links clicked, time spent)

  • Cookies, log files, analytics data

  • Device identifiers, referrer URLs, etc.

4. How We Collect Information

We collect information through:

• When you fill an inquiry form, request a quote, or contact us via email or contact form

• When you provide information during business interactions (supplier, client communications)

• When you browse our website or use its features (e.g. via cookies, analytics)

• When you upload documents or correspond with us

• Through third‑party services (for example, if we integrate with payment gateways, shipping services, analytics tools)

5. Use of Information

We may use your information for the following purposes:

• To respond to your inquiries, process quotes, orders, or requests

• To manage and fulfill contractual obligations

• To communicate with you about products, services, updates, or offers (if you consent)

• To improve our website, services, user experience, content, and offerings

• To analyze website usage, traffic, performance, diagnose technical issues

• To comply with legal, regulatory, audit, or accounting obligations

• To detect and prevent fraud or abuse

• For internal business purposes such as record-keeping, audits, analytics, and research

6. Sharing / Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share or disclose information in the following circumstances:

• Service Providers / Vendors: We may share data with third-party vendors who assist in operations (payment processors, shipping companies, hosting providers, analytics services). These parties are obligated to maintain confidentiality and only use the data for the agreed purpose.

• Legal Requirements: When required by law, regulation, legal process, or governmental request, or to enforce our Terms of Service or protect rights, property or safety.

• Business Transfers: In case of merger, acquisition, sale of company assets or restructuring, your personal information may be transferred (with notice).

• With Consent: If you explicitly authorize us to share information for a particular purpose.

7. Cookies, Tracking & Analytics

• We use cookies and similar tracking technologies (e.g. web beacons, log files, local storage) to collect usage information, enhance user experience, analyze trends, administer the site, and understand user behavior.

• You may disable cookies in your browser settings (though this might affect functionality).

• We may also use third‑party analytics services (such as Google Analytics) to monitor site performance and user engagement.

• These tools may collect data such as IP address, device type, pages visited, and referral sources.

8. Data Security

We implement reasonable technical, administrative, and organizational measures to protect the personal data we hold from unauthorized access, disclosure, alteration or destruction. Measures may include encryption, access control, secure servers, firewalls, regular security audits, and employee training.

However, no method of data transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security. If a breach occurs, we will notify affected parties in compliance with applicable laws.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. After that, we will delete or anonymize the data, except where retention is otherwise required by law.

10. Your Rights & Choices

Depending on applicable law, you may have the following rights regarding your personal data:

• Right to access / request a copy of your data

• Right to correct or update your data

• Right to request deletion / erasure of data (subject to retention obligations)

• Right to restrict or object to certain processing

• Right to withdraw consent (where processing is based on consent)

• Right to data portability (if applicable)

• Right to lodge complaints with a data protection authority

To exercise these rights, contact us using the contact details below. We will respond within the timelines required by applicable law.

11. International Transfers

If we transfer your personal data outside India (or across borders) (for example, to service providers in other countries), we will ensure appropriate safeguards (contracts, standard data protection clauses, consent, etc.) are in place to protect your data.

12. Children & Minors

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor without verification of parental consent, we will take steps to delete that data.

13. Third‑Party Links

Our website may contain links to third‑party websites, applications or resources. This Privacy Policy does not apply to such third‑party sites; you should review their privacy policies before using them or providing them data.

14. Changes to this Privacy Policy

We may update or revise this Privacy Policy from time to time (for legal, business, or operational reasons). The updated version will have a new “Effective Date.” We may notify you via email or through a site notice. By continuing to use our services after changes are effective, you accept the revised Policy.

15. Contact Us / Grievance Officer

If you have questions, complaints, or wish to exercise your rights, you may contact our Grievance Officer:

Kasliwal Overseas
[Address]
Email: kasliwaloverseas@gmail.com
Phone: +91 91663 37783

We will respond to your request or complaint within a reasonable timeframe, as required by applicable law.